Privacy Policy

Overview

Last updated: 5 April 2024

This privacy policy (“Privacy Policy”) sets out how Naturally Compliant Pty Ltd (Naturally Compliant) receive, collect, stores, uses, and protects the personal information you provide via our website or any other way.

Naturally Compliant is committed to protecting your privacy, so before providing us with any of your details, please take a little time to read the following information.

If you have any questions, please don’t hesitate to contact us at info@naturallycompliant.com.

What information do we collect

Naturally Compliant may collect and process a range of information about you for the services we offer, including.

your name, address and contact details, including email address and telephone numbers
any other personal information you provide

We will only seek information from third parties with your consent.

How we collect personal information

Naturally Compliant collects personal information in few ways, including:

(a) when you provide information directly to us via our Website, in person, by phone or in writing (whether by email or other electronic means).

(b) when you visit and/or use our Website, we record information sent to us by your computer, mobile device or other device you are using to access the Website.

In some circumstances, personal information is provided to us by third parties working on your behalf. With your consent, your personal information may be used and disclosed to us this way.

What is our legal basis for collecting your personal data

Data protection laws require us to explain the legal grounds that justify us collecting your personal information (this includes sharing it with other organisations). In some cases, there may more than one legal ground that’s relevant (except where we rely on a consent). We will only use your personal information when the law allows us to. Most commonly:

Where we are delivering the contract that we have entered into with you
Where we need to comply with a legal obligation
Where it’s necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

Who has access to the data?

We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:

Our people
Third party suppliers to us, including other companies, organisations and freelancers, contractors, and other outsourced service providers

Naturally Compliant will not share your data with third parties unless there is a requirement to do so, and you are made aware.

Automatic collection of your personal information

When you visit our website, our provider automatically records the following information about you:

(a) your server address;

(b) the website you visited immediately prior to ours;

(d) date and time of your visit to our Website;

(e) pages you accessed and the information or documents you downloaded;

(f) type of browser you used; and

(g) any other information we request our Internet Service Provider to record from time to time.

How personal data is used

The main reason we collect, use, and store your personal information is to provide our services in a personalised, safe, and efficient manner. You consent to us collecting, using, storing, sharing, and disclosing your personal information to:

conduct our business, generate content, and provide support
administer, manage, and market our services
research, develop and improve our services
communicate with you
conduct surveys to determine use and satisfaction with our services
enforce and/or detect, investigate, and prevent potentially unlawful acts or omissions our Terms of Use, this Privacy Policy or any other policy
verify information for accuracy or completeness (including verification with third parties)
comply with our legal obligations, a request by a governmental agency or regulatory authority or legally binding court order
resolve disputes and to identify, test and resolve problems
supply you with generalised, targeted, or personalised marketing, advertising and promotional notices, offers and communications, and measure and improve our marketing, advertising and promotions based on your ad customisation preferences
protect a person’s rights, property or safety

If you access the Website from a shared device or a device of a third party (such as in an internet cafe), your personal information may also be available to other persons who access that device.

Cookies

Naturally Compliant, or a third party providing services to us may use cookies, pixel tags, “flash cookies”, or other local storage provided by your browser or associated applications.

A Cookie is a small amount of data that may be placed on your computer when you visit the Website. Cookies are used on some parts of the Website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your entity’s technology help desk or your internet service provider. If Cookies are disabled, Naturally Compliant may not be able to provide you with the full range of our Services.

Cookies may collect and store your personal information. This Privacy Policy applies to personal information collected via Cookies. You consent and acknowledge that we collect your personal information through Cookies.

Cookies may be used to provide you with the Services, including to identify you as a user of the Website, remember your preferences, customise and measure the effectiveness of the Website and our promotions, advertising and marketing, analyse your usage of the Website, and for security purposes.

You also may encounter Cookies used by third parties and placed on certain pages of the Website that we do not control and have not authorised (such as webpages created by another user). Naturally Compliant is not responsible nor liable for the use of such Cookies.

The Website may also include links to third party websites (including links created by users or members) and applications and advertising delivered to the Website by third parties (“Linked Sites”). Organisations who operate Linked Sites may collect personal information including using Cookies. Naturally Compliant is not responsible nor liable for Linked Sites and recommends that you read the privacy policies of such Linked Sites before disclosing your personal information. For the avoidance of doubt Linked Sites are not subject to this Privacy Policy.

The Website is hosted by an online service provider which may change from time to time. Our service providers’ use of Cookies is not covered by our Privacy Policy.

Storage and security

We take reasonable steps to store, protect and process your personal information including protecting the information from misuse or loss and from unauthorised access, modification or disclosure. Where we no longer require your personal information for a permitted purpose, we will take reasonable steps to destroy it.

Access to information

You may request to access the personal information we hold about you by emailing us at the address listed under “Contact us” below. All requests for access will be processed as soon as reasonably possible.

Sometimes, when we aren’t required or able to provide you with access to your personal information, we’ll give you reasons for our decision not to provide you with such access.

There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information if you make repeated requests or where the information is held by a third party provider.

Naturally Compliant will attempt to ensure that the personal information we hold is accurate, complete and up to date. If you believe your personal information is inaccurate, please let us know and we’ll amend it. If we disagree with your request, we will only do so on reasonable grounds and we will let you know why.

Opting out

You may opt out of receiving our marketing, advertising and promotional notices, offers and communications by emailing us at the email address listed under “Contact us”.

Contact us

If you have any queries about this privacy notice, or in general about the personal data which we may hold about you, please get in touch: